Apple

Paid Apps & In-App Purchases

We are bound by Apples terms and condtions , please visit http://www.apple.com/legal/itunes/uk/terms.html for further details.

You can raise the issue with Apple via https://support.apple.com/en-gb/118223

Google Play

Paid Apps 

As per Google Play's terms and conditions, all game purchases have a refund period of 15 minutes.

We feel that this gives sufficient time to make sure a game runs on your device. Due to the competitive price of all of our games, once you are outside of this period we do not offer refunds.

For more information, please visit http://support.google.com/googleplay/bin/answer.py?hl=en&answer=134336

In-App Purchases

As per Google Play's terms and conditions, all consumable in-app purchases are non refundable.

If a purchase was made without your consent on your device, please refer to https://fullfat.uservoice.com/knowledgebase/articles/117304-refund-my-child-purchased-the-game-by-accident for information about how to secure your device.

If a purchase was definitely not made on your device and you feel that you may be subject to a fraudulent purchase, please refer to http://support.google.com/googleplay/bin/answer.py?hl=en&answer=1690327

If you have issues regarding this policy or our response, please contact Google Play support to raise a ticket.

For more details on the Google Play refund policy, please refer to http://play.google.com/about/play-terms.html